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What you see

You pick Instagram, log in, and your account isn’t in the list under “Choose which Instagram accounts to add.” Or a window called Missing Instagram Data opens. It says: “We didn’t receive any data from Instagram, please ensure you enable all permissions and try again.” Sometimes no list opens at all after you log in.

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Why it happens

When you click Instagram on the Connect a new social account screen, you choose how to log in:
  • Instagram via Facebook (the default) logs in with Facebook. It only finds Instagram accounts that are linked to a Facebook Page you share.
  • Instagram logs in with Instagram itself. It finds the one account you log in with.
Your account goes missing for one of these reasons:
  • It’s a personal account. PublishBuddy needs a professional account, either Business or Creator.
  • It isn’t linked to a Facebook Page. This only matters for Instagram via Facebook.
  • You didn’t share the Page. When Facebook asks which Pages to share, the Page linked to your Instagram account has to be ticked.
  • You logged in as someone else. The browser may have used another Facebook or Instagram login that was already open.
  • It’s already connected. Accounts already in this workspace don’t show in the list again. If everything you shared is connected, you see Missing Instagram Data.

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How to fix it

1

Make the account professional

In the Instagram app, switch the account to a Business or Creator account. It’s free.
2

Pick the right login option

Is the account linked to a Facebook Page you manage? Pick Instagram via Facebook. If it isn’t, pick Instagram and log in with the Instagram account itself.
3

Log in again

Click Try again, or go back to Accounts and click Add Social Accounts. Check the name in the login window before you continue.
4

Share the Page and every permission

With Instagram via Facebook, tick the Page that goes with your Instagram account. Keep every permission switched on.
5

Connect it

Click Connect next to the account, then Done.
If no list opens after you log in with Instagram via Facebook, try the Instagram option instead. It doesn’t need a Facebook Page.

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Still missing?

Email hello@publishbuddy.com. Tell us:
  • which login option you picked
  • whether the account is Business or Creator
  • the name of the Facebook Page it’s linked to, if any
  • the exact message you saw, or a screenshot