What you see
You click a network on the Connect a new social account screen, or Reconnect on an account. Then one of these happens:- Nothing happens.
- You see “Failed to connect” with the network’s name and “Please try again.”
- On a reconnect, you see “Failed to reconnect social profile. Please try again.”
- The account’s spinner keeps turning and never stops.
Why it happens
Each network’s login opens in a small pop-up window. Browsers block some pop-ups to stop unwanted ads. PublishBuddy’s login window opens a moment after you click, and some browsers block it for that reason. Other causes:- An ad blocker or privacy extension blocked the window.
- The window opened behind the main browser window.
- You closed the login window before you finished. PublishBuddy keeps waiting for it.
How to fix it
1
Allow pop-ups for PublishBuddy
Most browsers show a blocked pop-up icon at the end of the address bar. Click it and choose to always allow pop-ups from app.publishbuddy.com.
2
Check for a hidden window
Look behind the main browser window, or on your other screen, for a login window that’s already open.
3
Reload the page
If a spinner keeps turning, reload PublishBuddy. Nothing is lost.
4
Try again
Click the network again, or Reconnect. Finish the login in the window, and keep it open until it closes by itself.
When to email us
Email hello@publishbuddy.com if no window opens after you’ve allowed pop-ups. Include:- your browser and its version
- the network you tried
- the exact message you saw, or a screenshot