What you see
- A card on the Analytics page says No Data.
- Today’s posts don’t show any numbers yet.
- A banner says “We’ve connected your account and are fetching the latest data. This can take a little while, so please check back soon.”
- The Link Clicks or Video Views chart is missing.
- A number doesn’t match what the network shows.
Why it happens
PublishBuddy pulls numbers once a day. Post numbers come in overnight, UTC time. Account numbers like followers come in at 08:00 UTC. A post you published today gets its numbers tomorrow. Every time period ends yesterday. Last 7 Days, This Week and the others stop at the last full day. Today is never included. The account is new. The first pull can take a while. Follower history for TikTok, YouTube and Bluesky starts the day you connect them. Those networks only share today’s number, so there’s no history to fetch. Some charts hide small numbers. Link Clicks and Video Views only show when the total for the period is 10 or more. The account needs reconnecting. PublishBuddy can’t fetch numbers for it. Look for a red warning on Accounts. The network doesn’t share that number. Each network shares different numbers:- X: no follower numbers. Everything on the page comes from your posts.
- Pinterest: not on the Analytics page. Pin numbers show on the Posts page and the Dashboard.
- TikTok, YouTube and Bluesky: no reach.
- Threads: New Followers shows 0.
- Gender and age: Instagram only, and only for This Week and This Month.
- Top countries and cities: Facebook and Instagram. Instagram only for This Week and This Month.
How to fix it
1
Check the time period
Pick a longer period from the menu at the top, like Last 30 Days.
2
Click Sync Analytics
It fetches the latest numbers now. You’ll see “The synchronization has been successfully created.” and then “Analytics synchronization completed.” It can take up to 3 minutes.
3
Reconnect if needed
If the account shows a red warning on Accounts, reconnect it. Then click Sync Analytics again.
4
Give new accounts a day
Come back after the next daily pull.
The Analytics page is on the Business plan, and in the free trial. Every plan sees post numbers on the Posts page and the Dashboard. How far back the Posts list goes depends on your plan: 7 days on Free, 365 days on Pro and 2 years on Business.
When to email us
Email hello@publishbuddy.com if a card still shows No Data two days after a sync, or Sync Analytics keeps failing. Include:- the social account and network
- the time period you picked
- the card that’s empty or wrong, with a screenshot