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What you see

The post sits under Failed on the Posts page with one of these reasons:
  • “The platform rejected this post content. Please review the post and try again.”
  • “The platform rejected this post. Please review the post and try again.”
Often the reason goes on with The platform said: and a quote. That’s the network’s own message, passed on word for word. Read it first. It usually names the problem.

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Why it happens

PublishBuddy sent the post, and the network said no. The network decides, not PublishBuddy. These are the usual causes. On every network
  • The text is too long for the network.
  • An image or video is the wrong file type, too big, too long, or the wrong shape.
  • The post breaks the network’s rules, or its spam filter caught it.
  • You’re posting too often, and the network asked you to slow down.
Instagram
  • The post has no image or video. Instagram needs media.
  • The image or video shape is outside what Instagram accepts for that post type.
X
  • The text is the same as a recent post. X refuses exact repeats.
TikTok and YouTube
  • The post has no video. YouTube needs a video. TikTok needs a video or photos.
Pinterest
  • The pin has no image or video, or no board.
LinkedIn
  • The post repeats one you shared recently.
The exact sizes and lengths for each network are in Character, image and video limits.

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How to fix it

1

Read the network's message

Open Posts, switch to Failed and read the whole reason, including The platform said:.
2

Change the post

Failed posts have no Edit button. Click the post’s date and time to open the edit window. Change the text or media, then save.
3

Check the preview

Look at the preview for each network before you send it again.
4

Send it again

Click Retry to send it now, or Publish Again to pick a new time.
A post to several networks fails on each one separately. Fix the one that failed. The others already went out.

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When to email us

Email hello@publishbuddy.com if you can’t find the cause and there’s no The platform said: part. Also email us if the post fails again after you changed it. Include:
  • the network and the social account
  • the full reason from the failed post
  • what the post contained: text length, and the type and size of each file