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What you see

Something happened in PublishBuddy, like a failed post or a post waiting for review, and no email came.

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Why it happens

The email went to someone else. Each email goes to certain people only: The email is switched off. Every switch is on unless you turned it off. It hasn’t arrived yet. Emails about failed posts, empty queues and reconnecting can take up to 15 minutes. It went to spam. Some inboxes file app emails under spam or promotions. Some approval emails don’t send yet:
  • “A post is waiting for your review” only goes out when someone clicks Request Approval on a draft. Save and Request Approval in the composer doesn’t send it yet.
  • “Your post was approved” only goes out when an owner or admin approves with Schedule on the Posts page.
  • “Your post needs a few changes” doesn’t send yet.
Until these are fixed, check For Approval and Drafts on the Posts page.

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How to fix it

1

Check your switches

Click your avatar, choose Settings and open Email Notifications. Each switch saves as soon as you click it. You’ll see “Email notification setting successfully updated.”
2

Look in spam

Search your spam and promotions folders for PublishBuddy. Mark the email as not spam so the next one lands in your inbox.
3

Check the address

Emails go to the address you log in to PublishBuddy with. Check you’re looking in that inbox.
4

Check the bell

Most events also show under the bell at the top of the app, whatever your email switches say.

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The switches

Team
  • “Send me an email when someone replies to or mentions my notes.”
  • “Send me an email when a post is waiting for my review.”
  • “Send me an email when one of my posts gets approved.”
  • “Send me an email when one of my posts is rejected.”
Social Accounts
  • “Send me an email when there are no more posts left in the queue.”
  • “Send me an email when a connected social account needs to be reconnected.”
Posts
  • “Send me an email when one of my posts, or a comment on it, fails to publish.”
Analytics
  • “Send me my scheduled analytics reports by email.”

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When to email us

Email hello@publishbuddy.com if a switch is on and an email still never comes. Include:
  • the email address on your PublishBuddy login
  • which email you expected, and when
  • what happened in the app, like the post that failed