What you see
The post shows as published, but there’s a box on it under Published on the Posts page: “A comment on this post failed to publish.” The reason shows below it. If more than one comment failed, the box says how many. You also get a notice under the bell, and an email if it’s switched on: “A comment on your post to [account] failed to publish”.Why it happens
The post and its comment are sent separately. The post can go out even when the comment fails. These are the reasons you may see:
The reason may end with The platform said: and the network’s own message.
Is the network supported? Follow-up comments work on Facebook, Instagram, Threads, LinkedIn, YouTube, Bluesky and X. They don’t work on Stories. Only Facebook, LinkedIn, Bluesky and X take an image or video in a comment.
How to fix it
1
Check the account's permissions
For a Facebook Page, your login needs a role on the Page that lets it comment. Then reconnect the account and keep every permission switched on.
2
Reconnect if asked
If the reason says the account needs refreshing, reconnect it. See An account needs to be reconnected.
3
Post the comment yourself
PublishBuddy doesn’t try a failed comment again. Open the post on the network and add the comment there.
4
Fix it for next time
Shorten the comment, or remove the media if the network doesn’t take it in comments.
Follow-up comments are on the Pro and Business plans, and in the free trial.
When to email us
Email hello@publishbuddy.com if comments keep failing on one network after you reconnected. Include:- the network and the social account
- the full reason from the post
- the link to the published post