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What you see

You try to add something, and a message pops up that ends in “allowed only. Please upgrade your plan.” It shows when you click Connect on an account, create a workspace, invite someone or save a post. These are the messages, with the Free plan’s numbers:

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Why it happens

You’ve reached a limit of your plan. The number in the message is your plan’s limit. A few things to know:
  • Social accounts count across all your workspaces, not each one.
  • Every connected account counts, including ones that show Locked.
  • On a team, the owner’s plan sets the limits. If you’re a team member, ask the workspace owner.
Locked accounts. When a plan changes to a smaller one, the newest accounts over the limit get locked. They show Locked on Accounts, and you can’t open them. They work again when the limit goes back up.

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How to fix it

1

Make room

Remove a social account you don’t use, or delete drafts you don’t need.Removing an account deletes its planned posts and history in PublishBuddy. You can’t undo it.
2

Or add more social accounts

On Pro and Business, you can buy extra social accounts on top of your plan. See Plans, the free trial and AI credits.
3

Or upgrade

Move to a bigger plan to raise every limit. Compare them in What each plan includes.
4

Try again

Go back and do what you were doing before. The message won’t show while you’re under the limit.

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When to email us

Email hello@publishbuddy.com if the number in the message doesn’t match your plan, or you’re under the limit and still see it. Include:
  • your plan, and any extra social accounts you bought
  • the full message
  • how many social accounts you have in each workspace