> ## Documentation Index
> Fetch the complete documentation index at: https://docs.publishbuddy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# "This social profile needs to be reconnected"

> Why a social account loses its connection, what you see in the app and in your inbox, and how to get posting again.

## What you see

* **On Accounts:** a red warning icon next to the account. Hover over it to read "This social profile needs to be reconnected".
* **In the composer:** the account is greyed out with "Social account needs to be refreshed." and a **Refresh it now** link.
* **By email and under the bell:** "Action needed: reconnect \[account]". The email has a **Reconnect \[account]** button.
* **On failed posts:** "The connected account needs to be refreshed. Please reconnect it and try again." or "\[account] needs to be refreshed."

## Why it happens

The network stopped letting PublishBuddy post for you. Common causes:

* You changed the password on the network.
* You removed PublishBuddy from the network's list of connected apps.
* The network's access expired. Some networks end it after a set time.
* Your role on a Page or company page changed or was removed.
* The network asked you to log in again for security reasons.

PublishBuddy checks every connection once a day. It also finds out when a post fails.

<Warning>
  Posts to that account don't go out until you reconnect. Any that come due in the meantime fail. Check **Failed** on the **Posts** page after you reconnect.
</Warning>

## How to fix it

<Steps>
  <Step title="Reconnect the account">
    On **Accounts**, click the **⋯** menu next to the account and choose **Reconnect**. For Facebook, **Reconnect All** does every Page at once. The full steps are in [Reconnect an account](/help/connect/reconnect).
  </Step>

  <Step title="Log in with the same account">
    Use the login that owns or manages the account. Keep every permission the network asks for switched on.
  </Step>

  <Step title="Check for the success message">
    You'll see "The profile has been successfully reconnected." The red icon goes away.
  </Step>

  <Step title="Send failed posts again">
    Open **Posts**, switch to **Failed** and click **Retry** on each post. Or click **Publish Again** to pick a new time.
  </Step>
</Steps>

<Note>
  On a team, each person may post through their own connection or the owner's. A reconnect only fixes the connection of the person who does it. See [Your connection or the owner's](/help/connect/own-or-owner-connection).
</Note>

## When to email us

Email [hello@publishbuddy.com](mailto:hello@publishbuddy.com) if the warning comes back within a day or two, or the reconnect shows an error. Include:

* the account name and network
* the exact error, or a screenshot
* whether you're the workspace owner or a team member

## Related

* [Reconnect an account](/help/connect/reconnect)
* [My post failed to publish](/help/troubleshooting/post-failed)
* [My Facebook Page doesn't show up](/help/troubleshooting/facebook-page-not-showing)


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