> ## Documentation Index
> Fetch the complete documentation index at: https://docs.publishbuddy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# The login window didn't open

> You clicked to connect or reconnect an account and no login window appeared. Allow pop-ups and try again.

## What you see

You click a network on the **Connect a new social account** screen, or **Reconnect** on an account. Then one of these happens:

* Nothing happens.
* You see "Failed to connect" with the network's name and "Please try again."
* On a reconnect, you see "Failed to reconnect social profile. Please try again."
* The account's spinner keeps turning and never stops.

## Why it happens

Each network's login opens in a small pop-up window. Browsers block some pop-ups to stop unwanted ads. PublishBuddy's login window opens a moment after you click, and some browsers block it for that reason.

Other causes:

* An ad blocker or privacy extension blocked the window.
* The window opened behind the main browser window.
* You closed the login window before you finished. PublishBuddy keeps waiting for it.

## How to fix it

<Steps>
  <Step title="Allow pop-ups for PublishBuddy">
    Most browsers show a blocked pop-up icon at the end of the address bar. Click it and choose to always allow pop-ups from app.publishbuddy.com.
  </Step>

  <Step title="Check for a hidden window">
    Look behind the main browser window, or on your other screen, for a login window that's already open.
  </Step>

  <Step title="Reload the page">
    If a spinner keeps turning, reload PublishBuddy. Nothing is lost.
  </Step>

  <Step title="Try again">
    Click the network again, or **Reconnect**. Finish the login in the window, and keep it open until it closes by itself.
  </Step>
</Steps>

<Tip>
  Still blocked? Turn off ad blockers for app.publishbuddy.com, or try another browser.
</Tip>

Bluesky and Telegram don't use a login window. If one of those won't connect, the cause is something else. See [Connect your social accounts](/help/connect-accounts).

## When to email us

Email [hello@publishbuddy.com](mailto:hello@publishbuddy.com) if no window opens after you've allowed pop-ups. Include:

* your browser and its version
* the network you tried
* the exact message you saw, or a screenshot

## Related

* [Connect your social accounts](/help/connect-accounts)
* [Reconnect an account](/help/connect/reconnect)
* [My Facebook Page doesn't show up](/help/troubleshooting/facebook-page-not-showing)


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