> ## Documentation Index
> Fetch the complete documentation index at: https://docs.publishbuddy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# I didn't get a notification email

> Check which emails PublishBuddy sends, who gets each one, your Email Notifications switches and your spam folder.

## What you see

Something happened in PublishBuddy, like a failed post or a post waiting for review, and no email came.

## Why it happens

**The email went to someone else.** Each email goes to certain people only:

| Email | Who gets it |
| - | - |
| "Your post to \[account] failed to publish" | The person who wrote the post |
| "A comment on your post to \[account] failed to publish" | The person who wrote the post |
| "A post is waiting for your review" | The workspace owner and admins |
| "Your post was approved" | The person who wrote the post |
| "Your post needs a few changes" | The person who wrote the post |
| "Your queue for \[account] is empty" | Everyone in the workspace |
| "Action needed: reconnect \[account]" | Sent when an account needs reconnecting |
| "Your scheduled analytics report for \[account] is ready" | People with a scheduled report, on Business |
| "You were mentioned in a note." | The person you @mention in a note |

**The email is switched off.** Every switch is on unless you turned it off.

**It hasn't arrived yet.** Emails about failed posts, empty queues and reconnecting can take up to 15 minutes.

**It went to spam.** Some inboxes file app emails under spam or promotions.

**Some approval emails don't send yet:**

* "A post is waiting for your review" only goes out when someone clicks **Request Approval** on a draft. **Save and Request Approval** in the composer doesn't send it yet.
* "Your post was approved" only goes out when an owner or admin approves with **Schedule** on the **Posts** page.
* "Your post needs a few changes" doesn't send yet.

Until these are fixed, check **For Approval** and **Drafts** on the **Posts** page.

## How to fix it

<Steps>
  <Step title="Check your switches">
    Click your avatar, choose **Settings** and open **Email Notifications**. Each switch saves as soon as you click it. You'll see "Email notification setting successfully updated."
  </Step>

  <Step title="Look in spam">
    Search your spam and promotions folders for PublishBuddy. Mark the email as not spam so the next one lands in your inbox.
  </Step>

  <Step title="Check the address">
    Emails go to the address you log in to PublishBuddy with. Check you're looking in that inbox.
  </Step>

  <Step title="Check the bell">
    Most events also show under the bell at the top of the app, whatever your email switches say.
  </Step>
</Steps>

### The switches

**Team**

* "Send me an email when someone replies to or mentions my notes."
* "Send me an email when a post is waiting for my review."
* "Send me an email when one of my posts gets approved."
* "Send me an email when one of my posts is rejected."

**Social Accounts**

* "Send me an email when there are no more posts left in the queue."
* "Send me an email when a connected social account needs to be reconnected."

**Posts**

* "Send me an email when one of my posts, or a comment on it, fails to publish."

**Analytics**

* "Send me my scheduled analytics reports by email."

## When to email us

Email [hello@publishbuddy.com](mailto:hello@publishbuddy.com) if a switch is on and an email still never comes. Include:

* the email address on your PublishBuddy login
* which email you expected, and when
* what happened in the app, like the post that failed

## Related

* [My post failed to publish](/help/troubleshooting/post-failed)
* [Approve posts before they go out](/help/approve-posts)
* [An account needs to be reconnected](/help/troubleshooting/reconnect-account)


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