> ## Documentation Index
> Fetch the complete documentation index at: https://docs.publishbuddy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why don't I see comments in Engage?

> Why an account, a post or a comment is missing from Engage: networks without comments, new accounts, the daily fetch, and accounts that need reconnecting.

**Plans:** Pro and Business.

## What you see

* A social account isn't in the row of accounts on **Engage**.
* An account shows no posts.
* A post shows comments on the network, but none in **Engage**.
* A comment from today isn't there yet.
* The count on a post card is higher than the comments you see.

## Why it happens

**The network doesn't bring comments into Engage.** Here's where each network stands today:

* **Facebook, Instagram and LinkedIn company pages:** comments come in.
* **X and Threads:** the account and its posts show, but comments don't come in yet.
* **Bluesky:** only replies posted by your own account come in. Comments from other people don't.
* **LinkedIn profiles:** posts don't load for a personal profile. Engage works with company pages.
* **TikTok, YouTube, Pinterest and Telegram:** these accounts don't show in **Engage** at all.

**The account is new.** When you connect an account, PublishBuddy imports its posts in the background. This can take a while. A banner may say "We've connected your account and are fetching the latest data." It can go away before the import is done.

**New comments come in once a day.** There's no refresh button on **Engage**. A comment left today usually shows up tomorrow.

* **Facebook:** in runs that start at 05:45, 09:00 and 12:55 UTC.
* **Instagram and LinkedIn:** overnight, UTC time.

**The comment is older than PublishBuddy looks.**

* **Facebook:** when you connect, only comments from the 3 days before come in. After that, posts older than 90 days aren't checked.
* **Instagram:** after the first import, only posts from the last 60 days are checked.
* **LinkedIn:** only your latest 100 posts are checked.

**Only part of the thread shows.**

* Each post shows its 15 newest comments.
* On Instagram, replies under someone's comment don't come in. Only the comments themselves do.

The number on a post card is the total the network reports, so it can be higher than what **Engage** shows.

**The account needs reconnecting.** PublishBuddy can't fetch new comments for it, and replies to it fail. Look for a red warning icon on **Accounts**.

**The account is locked.** If you moved to a smaller plan, accounts over the limit show **Locked** on **Accounts**. They don't appear in the row on **Engage**.

**You dismissed it.** **Dismiss Comment** only clears a comment from your screen. Open another post and come back, and it shows again.

**You don't have access to the account.** On a team, you see only the accounts the owner or an admin gave you.

## How to fix it

<Steps>
  <Step title="Check the network">
    If the account is on X, Threads, TikTok, YouTube, Pinterest or Telegram, use the network's own app for comments for now.
  </Step>

  <Step title="Reconnect if needed">
    Open **Accounts** in the sidebar. If the account shows a red warning icon, reconnect it. See [Reconnect a social account](/help/connect/reconnect).
  </Step>

  <Step title="Give it a day">
    New accounts and new comments come in with the next daily fetch. Check back tomorrow.
  </Step>

  <Step title="Sync now on Business">
    On the Business plan, click **Sync Analytics** on the **Analytics** page. It fetches the account's posts and comments right away.
  </Step>

  <Step title="Open the post on the network">
    Click **View Post** above the comments. You can read and answer every comment there.
  </Step>
</Steps>

## When to email us

Email [hello@publishbuddy.com](mailto:hello@publishbuddy.com) if a Facebook, Instagram or LinkedIn company page account still shows no posts two days after you connected it. Include:

* the social account and network
* when you connected it
* a link to a post whose comments are missing

## Related

* [How do I reply to comments from PublishBuddy?](/help/engage/reply-to-comments)
* [How do I dismiss a comment or find a post in Engage?](/help/engage/dismiss-and-search)
* [An account needs to be reconnected](/help/troubleshooting/reconnect-account)
* [Invite your team and set roles](/help/team-members-and-roles)


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