> ## Documentation Index
> Fetch the complete documentation index at: https://docs.publishbuddy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reconnect a social account

> Fix an account that needs reconnecting, one at a time or every Facebook Page at once with Reconnect All.

Networks sometimes end PublishBuddy's access to an account. A password change, a removed permission or an expired login can all do it. Posts to that account fail until you reconnect it.

Reconnecting doesn't remove anything. Your scheduled posts, queue and history stay as they are.

## How you know an account needs it

* On **Accounts**, a red warning icon shows next to the account. Hover over it to see "This social profile needs to be reconnected".
* In the post window, you can't pick the account. It shows "Social account needs to be refreshed." with a **Refresh it now** link.
* You get a notice titled "Action needed: reconnect" and the account's name. It has a **Reconnect** link that opens the account's settings.
* A post to it fails with a message like "The connected account needs to be refreshed. Please reconnect it and try again."

## Reconnect one account

<Steps>
  <Step title="Open the account's menu">
    Click **Accounts** in the sidebar. Click the **⋯** menu next to the account and choose **Reconnect**.
  </Step>

  <Step title="Log in with the same account">
    A login window opens for that network. Log in with the same account you used to connect it. A different login stops with "Make sure you are logged into the correct account before reconnecting."

    For Facebook, keep the Page ticked if Facebook asks which Pages to share. If it isn't ticked, nothing happens.
  </Step>
</Steps>

You'll see "The profile has been successfully reconnected." The red icon turns into a green check.

You can also reconnect from the account's settings. Click the account's name on **Accounts**, then **Reauthorize** under **Reauthorize Connection**.

### Networks that work differently

* **Bluesky:** a **Reauthorize Bluesky** window opens with your username filled in. Paste a new app password and click **Continue**. See [Connect a Bluesky account](/help/connect/bluesky).
* **Telegram:** no window opens. PublishBuddy checks that **@publishbuddy\_bot** is still an admin of the channel. See [Connect a Telegram channel](/help/connect/telegram).
* **Instagram:** log in the same way you connected it, through Facebook or with Instagram.
* **Pinterest:** reconnecting also loads any boards you made since you connected.

## Reconnect every Facebook Page at once

If several Facebook Pages need it, click the **⋯** menu next to any Facebook Page and choose **Reconnect All**. Log in to Facebook once.

PublishBuddy reconnects every Facebook Page in this workspace that your Facebook login returns. You'll see "Facebook pages have been successfully reconnected". **Reconnect All** is only on Facebook Pages.

## On a team: whose connection you fix

Each account posts through a connection: the owner's, or a team member's own. See [Post with your own connection or the owner's](/help/connect/own-or-owner-connection).

* When the **owner** reconnects, they fix the owner's connection. That's the one most team members post through.
* When an **admin or editor** reconnects, they fix only their own connection. It helps their posts only if they're set to **Use Member's Account Connection**.

So if the account posts through the owner's connection, the owner has to reconnect it. A team member's reconnect won't clear the warning for them.

## Get an email next time

Click your avatar, choose **Settings** and open **Email Notifications**. Under **Social Accounts**, turn on "Send me an email when a connected social account needs to be reconnected." It's on unless you turned it off.

## Common problems

<AccordionGroup>
  <Accordion title="Make sure you are logged into the correct account before reconnecting.">
    The window was logged in to a different account. Log out of that network in another tab, log in to the right account, then click **Reconnect** again.
  </Accordion>

  <Accordion title="Nothing happens after the Facebook login">
    The Page wasn't shared in the Facebook window. Reconnect again and tick that Page when Facebook asks which Pages to share. If Facebook doesn't ask, see [My Facebook Page doesn't show up](/help/troubleshooting/facebook-page-not-showing).
  </Accordion>

  <Accordion title="The account shows Locked and has no menu">
    It's over your plan's account limit, so you can't reconnect it. See [I can't add more social accounts](/help/troubleshooting/account-limit).
  </Accordion>
</AccordionGroup>

## Related

* [The account needs reconnecting: what to check](/help/troubleshooting/reconnect-account)
* [Post with your own connection or the owner's](/help/connect/own-or-owner-connection)
* [The login window didn't open](/help/troubleshooting/popup-blocked)


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